- Because of 2.0 applications, people are able to participate more in the way information is created, organized, accessed and shared. Libraries and librarians aren't the "keepers" of information (were we ever?). People's attitudes and expectations regarding information are changing, as well as their attitudes and expectations of libraries.
- 2.0 applications are tools. They can help create connections between people and information and libraries. They aren't very useful with out content or without users.
Changing expectations towards libraries means that libraries need to become more customer oriented and adapt to our fast paced world. Libraries take on a new role as a public and community space. I think that is already one of our many roles. But our role of a place to go for information, books, magazines, music and movies isn't going to change for a long time. If anything, people will have raised expectations that we have everything they want when they walk through the door.
